top of page

frequently asked questions

  • What age populations do you see?
    We see clients of all ages, ranging from children as young as three all the way up to late adulthood.
  • How do I initiate services?
    Please fill out a contact form or call (972) 872-8498 for more information about our counseling services and to set up an intake appointment.
  • Do you require both parents' consent?
    Yes, we require both parents complete a consent form in order for your child or teen to receive services regardless of marital status. We encourage parents to be actively involved in the counseling process with their child, as research shows us this is best practice when working with children.
  • What is your address and how do I get to your office?
    We are located at 6300 Stonewood Dr. Suites 106B and D, Plano, Texas 75024. If you are coming from Spring Creek, turn on Stonewood and make a right turn in the second turn in. We are located in Building 1 at the very end of the row on the left. You will see our sign hanging above the door. If you are coming from Coit, you can turn right on Stonewood immediately after the Whataburger. Take Stonewood around the bend, and turn left at the blue "Vision" sign. We are located in Building 1 at the very end of the row on the left. You will see a sign our sign hanging above the door. Our waiting room is located in Suite D. Have a seat and your therapist will come out to get you!
  • What are the letters behind everyone's name?
    LPC-Associate: A Licensed Professional Counselor-Associate works under the supervision of a Licensed Professional Counselor Supervisor, earning 3,000 hours of supervision in order to practice independently. They can not accept insurance and are private pay only. LPC: Licensed Professional Counselor LPC-Supervisor: A Licensed Professional Supervisor supervises newly licensed therapists as they earn their 3,000 hours. They must practice independently for 5 years before applying to become a supervisor.
  • What is an intake appointment and what will I need to bring?
    An intake appointment is the first appointment scheduled to meet your therapist and make sure our office is the best fit for your family. Your therapist will send your intake paperwork to you via email. Please complete this paperwork at least 24 hours prior to your scheduled appointment. At the intake appointment, you can plan to review paperwork, presenting concerns, questions about counseling, and our office policies. You and your therapist will discuss and establish a treatment plan to best suit your needs. If you are planning to receive services for your child, please do not bring them to the intake appointment as we do not provide childcare.
  • How much does therapy cost?
    Our rates range from $110-$165/session. This is dependent on the licensure and credentials of your therapist (LPC-Associates are $110/session and LPCs / LPC-Supervisor's range from $135-$165/session). We do offer sliding scale on a case by case basis. If you are planning to use insurance, your therapist will let you know your co-pay and benefits information prior to your first appointment.
  • Do you take insurance?
    Some of our providers are in network with UHC and/or BCBS. We recommend looking at our team members' bios under "fees" and seeing who may be the best fit for your insurance needs. If your provider is in network with your insurance company, they will submit in-network insurance claims on your behalf. We will let you know your co-pay/co-insurance prior to your intake appointment. We recommend you research your policy prior to the first appointment in order to ensure understanding of fees. All of our providers are out of network with Aetna and Cigna. We will provide monthly statements/superbills for you to submit to your insurance company to receive reimbursement. It is your responsibility to know your out of network benefits.
  • How long is an appointment and how often will I see a therapist?
    Intake appointment - 60-90 minutes Child/teen appointment - 45-55 minutes Adult appointment - 50-60 minutes We encourage weekly appointments, as growth and change occur with consistency. Frequency of counseling sessions is dependent on treatment goals, availability, and other factors.
  • If I bring my child during the day, what do I do about school?"
    We work closely with schools and provide excuse notes so your child is not penalized. Most schools are flexible and understanding of the counseling process.
  • What if I need to cancel or reschedule my appointment?
    Please email your therapist or call to cancel or reschedule your appointment. We do have a 48 hour no show/late cancel policy, asking for at least 48 hours notice to cancel or reschedule your appointment. Any appointments that are cancelled within 48 hours or no showed will be charged a fee. Please note this fee is not covered by insurance policies. We do ask that if you or your child is sick you reschedule your appointment or cancel session.
  • How do I talk to my child about coming to therapy?
    We encourage parents to tell their child they will be having "special play time" with a special person (either Miss Kelsey, Miss Katie, or Miss Erin). Most kiddos will ask "why" and you can explain their special play time is a time to play with toys in many ways they like. Here is a video that you may show your child to explain what play therapy is:
  • What a Good Faith Estimate?
    As of January 1, 2022, Under Section 2799B-6 of the Public Health Service Act, if you’re uninsured or you pay for health care bills yourself (i.e. you do not submit claims to your health insurance carrier), we will provide you with an estimate of expected charges before you receive services. This is called a “good faith estimate.” Your provider will provide you a good faith estimate if you request one after services are scheduled. It will include expected charges for the primary service you’re receiving and any other items or services that are provided as part of the same scheduled experience. Please see our range of fees associated with services in the chart below. There is a limit to what insurance will cover. Please see exceptions below: Late Cancellation / No Show Medical Record Request / Treatment Summary Court Related Services / Subpoenas School Related Services / Consultations Learn more about the No Surprise Act here.
bottom of page