Question 1

What age populations do you see?

Accepted Answer

We see clients of all ages, ranging from children as young as three all the way up to late adulthood.

Question 2

How do I initiate services?

Accepted Answer

Please fill out a contact form or call (972) 872-8498 for more information about our counseling services and to set up an intake appointment.

Question 3

Do you require both parents' consent?

Accepted Answer

Yes, we require both parents complete a consent form in order for your child or teen to receive services regardless of marital status.

We encourage parents to be actively involved in the counseling process with their child, as research shows us this is best practice when working with children.

Question 4

What is your address and how do I get to your office?

Accepted Answer

We are located right outside downtown Plano off 15th Street and 75. Our address is 701 E 15th St., Suite 101, Plano, Texas, 75074.

Our building is a white building that has "Shapiro Law Firm" on the outside. Our suite is on the first floor immediately to the right when you enter the building. We have a waiting room in our suite, or you are free to wait in the extended waiting room outside of our suite.

There is a QR code to check-in for your session located outside the suite door and in the suite waiting room.

Question 5

What are the letters behind everyone's name?

Accepted Answer

LPC-Associate: A Licensed Professional Counselor-Associate works under the supervision of a Licensed Professional Counselor Supervisor, earning 3,000 hours of supervision in order to practice independently. They can not accept insurance and are private pay only.

LPC: Licensed Professional Counselor

LPC-Supervisor: A Licensed Professional Supervisor supervises newly licensed therapists as they earn their 3,000 hours. They must practice independently for 5 years before applying to become a supervisor.

Question 6

What is auricular acupuncture?

Accepted Answer

Auricular (ear) acupuncture is a five point ear needling technique helps bring the body out of fight or flight into a state of regulation. It can help people of all ages with the following benefits:
Nervous system regulation
Reduce stress & anxiety
Improve sleep quality
Improve emotional resilience
Alleviate pain
Increase energy
Decrease irritability & agitation
Balance emotions
Reduce fatigue
Support addiction recovery
Improve digestive health
Improve focus and memory
Improve counseling outcomes

You can read more about it on our auricular acupuncture page:

You do not have to be a counseling client in our office to receive this! You can make an appointment under our "book acupuncture online" tab or click below.

Question 7

What is an intake appointment and what will I need to bring?

Accepted Answer

An intake appointment is the first appointment scheduled to meet your therapist and make sure our office is the best fit for your family. Your therapist will send your intake paperwork to you via email. Please complete this paperwork at least 24 hours prior to your scheduled appointment. 
 
At the intake appointment, you can plan to review paperwork, presenting concerns, questions about counseling, and our office policies. You and your therapist will discuss and establish a treatment plan to best suit your needs. If you are planning to receive services for your child, please do not bring them to the intake appointment as we do not provide childcare.

Question 8

How much does therapy cost?

Accepted Answer

Our rates range from $110-$175/session. This is dependent on the licensure and credentials of your therapist (LPC-Associates are $110/session and LPCs / LPC-Supervisor's range from $125-$175/session). We do offer sliding scale on a case by case basis.
 
If you are planning to use insurance, your therapist will let you know your co-pay and benefits information prior to your first appointment.

Question 9

Do you take insurance?

Accepted Answer

Some of our providers are in network with UHC and/or BCBS. We recommend looking at our team members' bios under "fees" and seeing who may be the best fit for your insurance needs. 
 
If your provider is in network with your insurance company, they will submit in-network insurance claims on your behalf. We will let you know your co-pay/co-insurance prior to your intake appointment. We recommend you research your policy prior to the first appointment in order to ensure understanding of fees. 
 
All of our providers are out of network with Aetna and Cigna. We will provide monthly statements/superbills for you to submit to your insurance company to receive reimbursement. It is your responsibility to know your out of network benefits.

Question 10

How do I pay for therapy?

Accepted Answer

We process payments through our secure online system. We accept all major credit cards, Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs). We do require a card on file in order to receive services.

Therapist rates per session vary based on licensure and specialty. Please check their individual page for rate information.

If you are utilizing insurance, the amount you owe varies based on the plan (co-pay vs deductible). Some therapists accept insurance; please check their individual profiles to confirm their network status.

If you’re paying out of pocket, you may request a superbill for potential insurance reimbursement. We are happy to look up your out of network benefits to let you know what that may look like.

Question 11

How long is an appointment and how often will I see a therapist?

Accepted Answer

Intake appointment - 60-90 minutes 
Child/teen appointment - 45-55 minutes
Adult appointment - 50-60 minutes
 
We encourage weekly appointments, as growth and change occur with consistency. Frequency of counseling sessions is dependent on treatment goals, availability, and other factors. Extended sessions (90-120 minutes) and intensives are offered by certain therapists.

Question 12

If I bring my child during the day, what do I do about school?"

Accepted Answer

We work closely with schools and provide excuse notes so your child is not penalized. Most schools are flexible and understanding of the counseling process.

Question 13

What if I need to cancel or reschedule my appointment?

Accepted Answer

Please email your therapist or call to cancel or reschedule your appointment. We do have a 48 hour no show/late cancel policy, asking for at least 48 hours notice to cancel or reschedule your appointment. Any appointments that are cancelled within 48 hours or no showed will be charged a fee. Please note this fee is not covered by insurance policies. 
 
We do ask that if you or your child is sick you reschedule your appointment or cancel session.

Question 14

How do I talk to my child about coming to therapy?

Accepted Answer

We encourage parents to tell their child they will be having "special play time" with a special person (whoever your therapist is). Most kiddos will ask "why" and you can explain their special play time is a time to play with toys in many ways they like. Here is a video that you may show your child to explain what play therapy is:

Question 15

Can you prescribe medication?

Accepted Answer

We do not prescribe medication. We can provide you with referrals to a psychiatrist or other prescribing physician.

Question 16

Do you provide psychological testing or assessments for ADHD, Autism, or other diagnoses?

Accepted Answer

We do not provide formal assessments in our offices. We can provide you with referrals for formalized testing.

We do diagnose mental health conditions based on history, observations, informal assessments, and symptoms.

frequently asked questions